Shipping policy
This Shipping Policy explains how Harbor Appliance processes and ships orders placed through our website.
By placing an order, you agree to the terms below.
1. Order Processing
Orders are typically processed within 1–2 business days.
Business days generally exclude weekends and major U.S. holidays.
Orders placed after our daily shipping cutoff may be processed on the next business day.
Processing times may be longer for:
Large or oversized orders
Freight shipments
Special-order parts
Orders requiring additional verification
High-value orders
Orders placed during holidays or unusually high-volume periods
If a significant delay affects your order, we will make reasonable efforts to contact you.
2. Shipping Methods
Available shipping methods and estimated delivery times are displayed at checkout when available.
Depending on the order, Harbor Appliance may ship through carriers including:
USPS
UPS
FedEx
Other regional or freight carriers
We may select a comparable carrier or service when necessary to fulfill the order efficiently.
3. Delivery Estimates
Estimated delivery dates are estimates and not guarantees unless expressly stated otherwise.
Carrier delays may occur because of:
Weather
Transportation interruptions
Holiday volume
Natural disasters
Mechanical problems
Customs delays
Incorrect addresses
Other circumstances outside Harbor Appliance's reasonable control
Harbor Appliance is not responsible for carrier delays after an order has been properly transferred to the shipping provider.
4. Shipping Charges
Shipping charges are calculated at checkout unless the product is specifically advertised with free shipping.
Shipping costs may depend on factors including:
Package weight
Package dimensions
Destination
Shipping service selected
Insurance
Signature requirements
Freight requirements
Any applicable shipping charges will be shown before you complete your purchase whenever possible.
5. Free Shipping
Products advertised with free shipping include standard shipping to eligible destinations unless otherwise stated.
Free shipping does not necessarily include:
Expedited delivery
International shipping
Freight shipments
Remote-area surcharges
Special handling
Additional delivery services
6. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please verify your address carefully before submitting your order.
Harbor Appliance is not responsible for delays, losses, or additional charges resulting from an incorrect or incomplete address supplied by the customer.
If you notice an address error, contact us immediately.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
7. Address Changes After Shipment
Once an order has been shipped, Harbor Appliance may not be able to redirect or modify the delivery address.
Carrier address-change fees, rerouting fees, or reshipping charges resulting from customer-requested changes may be the customer's responsibility.
8. Tracking Information
Tracking information will generally be provided once an order has shipped.
Tracking information may take several hours after shipment to become active in the carrier's system.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their package.
9. Signature Required
Harbor Appliance may require a signature for certain shipments, including:
High-value orders
Commercial equipment components
Fraud-sensitive orders
Large shipments
Orders requiring additional delivery security
Signature requirements may be added at our discretion.
10. Delivered Packages
If carrier tracking shows that an order was successfully delivered, customers should first check:
The delivery location
Front, side, or rear entrances
Mailrooms
Package lockers
Building management
Household members
Employees
Neighbors
Other locations where the carrier may have left the package
If you still cannot locate the package, contact the shipping carrier and Harbor Appliance as soon as possible.
We will make reasonable efforts to assist with locating the shipment or filing an applicable carrier claim.
A carrier's confirmed delivery record may be considered evidence of delivery.
11. Lost Shipments
If a package appears to be lost in transit, please contact Harbor Appliance.
We may open an investigation or claim with the carrier.
Refunds or replacements for lost shipments may be issued after the carrier investigation is completed or once the shipment otherwise qualifies as lost under the carrier's procedures.
Customers should not assume that a delayed package has been permanently lost.
12. Damaged Shipments
If your order arrives damaged:
Keep the product.
Keep all original packaging and shipping materials.
Take clear photographs of the package and damaged item.
Contact Harbor Appliance as soon as possible.
Do not discard packaging before the issue has been resolved, as the carrier may require it for inspection or a damage claim.
Depending on the circumstances, Harbor Appliance may provide a replacement, refund, repair solution, or other appropriate remedy.
13. Incorrect Items
If Harbor Appliance ships an item different from what you ordered, please contact us promptly.
We may request photographs of:
The item received
Manufacturer labels
Part numbers
Packaging
Shipping label
If the wrong item was shipped because of our error, Harbor Appliance will provide an appropriate resolution, which may include prepaid return shipping and replacement or refund.
14. Refused or Undeliverable Packages
Packages returned to Harbor Appliance because of:
Refused delivery
Incorrect address
Incomplete address
Failure to collect the package
Repeated unsuccessful delivery attempts
may be subject to actual shipping costs and any return-to-sender charges.
If the customer requests reshipment, additional shipping charges may apply.
15. Freight and Oversized Shipments
Large motors, assemblies, commercial laundry components, machines, or other oversized products may require freight shipping.
Freight shipments may have separate terms regarding:
Residential delivery
Commercial delivery
Liftgate service
Inside delivery
Appointment scheduling
Limited-access locations
Loading docks
Pallet delivery
Unless specifically included in the order, additional freight services may result in additional charges.
Customers receiving freight shipments should inspect the shipment before signing the delivery receipt whenever possible.
Visible shipping damage should be noted on the carrier's delivery receipt.
16. International Shipping
Harbor Appliance may offer international shipping to certain destinations.
International customers are responsible for verifying that the products they purchase may legally be imported into their country.
Unless expressly stated otherwise, the customer is responsible for:
Import duties
Customs charges
Brokerage fees
VAT
Local taxes
Other import-related charges
Customs processing may delay delivery.
Harbor Appliance is not responsible for delays caused by customs authorities.
17. International Returns
International return shipping costs may be the customer's responsibility unless the return is caused by an error made by Harbor Appliance or another circumstance covered by our Return & Refund Policy.
Original customs duties, taxes, and brokerage fees may not be refundable by Harbor Appliance.
18. Shipping Restrictions
Certain products may be restricted from shipment to particular destinations because of:
Carrier restrictions
Size or weight limitations
Manufacturer restrictions
Export regulations
Legal restrictions
We reserve the right to cancel and refund an order if we cannot legally or reasonably ship the product to the requested destination.
19. Multiple Shipments
Orders containing multiple products may occasionally ship in separate packages.
Customers may therefore receive more than one tracking number and products may arrive on different dates.
20. Order Verification
To protect customers and Harbor Appliance from fraud, certain orders may require additional verification before shipment.
We may temporarily delay shipment while verifying information such as:
Billing information
Shipping information
Payment authorization
Customer identity
Order details
If required verification cannot be completed, the order may be canceled and refunded.
21. Shipping Insurance
Harbor Appliance may purchase shipping insurance for certain orders at our discretion.
Insurance does not change the customer's responsibility to promptly report shipping damage, loss, or delivery problems and cooperate with any required carrier investigation.