Refund policy

At Harbor Appliance Supply, we want customers to receive the correct part in the condition described. Please review the policy below before requesting a return.

Returns

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the item must be returned in the same condition in which it was received and must include all original components, packaging, labels, and accessories when applicable.

Before sending an item back, please contact us to request return authorization. Unauthorized returns may be delayed or refused.

New Parts

New parts must be:

Unused
Uninstalled
Free from damage or signs of installation
Returned with original packaging when applicable

Parts that show signs of installation, electrical connection, modification, or use may not qualify for a standard return.

Used & Tested Parts

Used parts are inspected and/or tested before shipment and are sold in the condition described on the product page.

Returned used parts must be the exact same item originally shipped and must contain all identifying marks, labels, serial numbers, or security markings.

Harbor Peak Supply may document serial numbers, identifying marks, and item condition before shipment for fraud-prevention purposes.

Electrical & Electronic Parts

Electrical and electronic components, including but not limited to:

Control boards
Inverters
Motors
Timers
Ignition controls
Door locks
Electronic displays
Sensors

that have been installed or connected to equipment are generally not eligible for buyer-remorse returns.

If an electrical or electronic part is believed to be defective, please contact us. We may request photos, equipment information, fault codes, testing results, or other information necessary to verify the issue.

This policy helps prevent parts damaged by faulty equipment, improper installation, incorrect voltage, wiring problems, or other external conditions from being returned as defective.

Defective, Damaged, or Incorrect Items

If you receive:

The wrong item
An item damaged during shipping
An item that is materially different from its description
A part that is confirmed to be defective

please contact us as soon as possible.

If the issue is our responsibility, Harbor Peak Supply may provide, depending on the circumstances:

A replacement, full refund, or prepaid return shipping.

Please keep the original packaging until the issue has been resolved.

Buyer Ordered the Wrong Part

Customers are responsible for confirming compatibility before purchasing.

Part numbers, model numbers, and equipment compatibility should be verified before ordering.

If the correct item was shipped but the customer ordered the wrong part, the item may still be returned if it meets our return requirements.

In these cases:

Return shipping is the responsibility of the customer, and original shipping charges are not refundable.

Restocking Fee

Eligible non-defective returns may be subject to a 15% restocking fee, particularly when packaging has been opened or the item requires additional inspection, testing, or repackaging.

No restocking fee will be charged when Harbor Peak Supply shipped the wrong item or when an item is confirmed to have arrived defective.

Non-Returnable Items

Unless defective or otherwise required by applicable law, the following may not be returnable:

Items marked Final Sale
Special-order parts
Custom-order parts
Parts that have been modified
Parts damaged through improper installation
Parts damaged by incorrect voltage or wiring
Items missing components
Items with removed or altered serial numbers or security markings
Items different from the item originally shipped
Installation

Many of the products we sell are intended for commercial laundry equipment and may require professional installation.

Harbor Appliance Supply is not responsible for damage caused by:

Improper installation
Incorrect diagnosis
Faulty equipment
Incorrect wiring
Incorrect voltage
Modification of the part
Installation into incompatible equipment

We strongly recommend verifying the manufacturer part number and equipment model before installation.

Return Shipping

For normal returns or incorrect purchases, the customer is responsible for return shipping.

For confirmed defective products, shipping damage, or shipping errors caused by Harbor Peak Supply, we will provide appropriate return instructions and may provide a prepaid shipping label.

We strongly recommend using a trackable shipping method when returning merchandise.

Harbor Peak Supply is not responsible for return packages lost in transit when the customer purchases the return postage.

Refunds

Once your return is received, we will inspect the item.

If approved, the refund will be issued to the original payment method.

Please allow approximately 3–5 business days after inspection for us to process the refund. Your bank or payment provider may require additional time for the refund to appear on your account.

Shipping charges are generally non-refundable unless the return resulted from an error by Harbor Peak Supply.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must instead follow the normal return process.

Exchanges

If you need a different part, please contact us.

Depending on inventory, we may offer an exchange. In some situations, the fastest option may be to return the original item and place a separate order for the replacement.

Contact Us

To request a return or report a problem with an order, contact: 951-623-3665